Technology

 

Knowledge Center

Aberdeen Group: Field Service Optimization Benchmark Report—Part II
May 2005
Synchronizing service chain supply and demand in right time: key business value findings implications and analysis; recommendations for action.
Download the complete white paper (pdf)

The End of Middleware: Integrating Mobile Enterprise Access
March 2004
Learn how @Road has simplified access to enterprise data from mobile platforms.
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Automating the Telco Workforce
Reviews business challenges and the benefits of effective field force process automation.
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The Utility Workforce
Examining business benefits and the core elements of an intelligent field force management solution for utilities.
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Quality of Service on the Move
Intelligent field workforce automation software is the missing link that enables service companies to make the most of their CRM investments.
Download Opinion Paper (pdf)

A data deluge is drowning the field service force
Working in the field is different from working inside—an assessment of the challenges for effective Field Force Management.
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Cutting corners on health & safety
How organizations can meet rigorous Health & Safety requirements while still holding down costs.
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Case Study: Why E.On Hungarian (EHU) uses the Taskforce solution
Imre Veisz, Project Director, Field Service Management System, E.ON Hungarian (EHU), explains why EHU selected taskforce. He reviews the benefits the solution brings to call center staff and their interaction with customers.
Movie clip coming soon.

Case Study: How Taskforce helps BT deliver service excellence
Eric Parr, Senior Consultant IT Strategy and Business Alignment, examines how taskforce is helping BT Network Build to become the UK supplier of choice, introducing automation and significant changes to the business process to deliver service excellence.
Movie clip coming soon.