Press Release
ServiceMaster Selects @Road Mobile Resource Management Solutions for Terminix Business Unit
ServiceMaster signs supply agreement for @Road MRM Solutions to enhance and improve the quality of service and customer satisfaction in the field, while improving business metrics and productivity for field service personnel within Terminix.
FREMONT Calif. (January 11, 2006) -- @Road®, Inc. (NASDAQ: ARDI), a global provider of Mobile Resource Management (MRM) solutions, today announced that The ServiceMaster Company (NYSE: SVM), a leader in providing outsourcing services for more than 10.5 million residential and commercial customers’ homes and businesses, has selected @Road as its supplier of MRM solutions with an initial deployment expected in ServiceMaster’s Terminix business unit. The @Road MRM solution is designed to provide Terminix branch managers with greater location intelligence, manageability and visibility into the work of up to approximately 6,000 field personnel.
“ServiceMaster is another strategic customer win for us and illustrates our leadership position and ability to generate traction in the marketplace,” said Krish Panu, @Road CEO. “Our suite of @Road MRM solutions is designed to enable ServiceMaster and its Terminix unit to gain higher levels of business performance and best practices which can contribute to more efficient and economical delivery of the right field service personnel, with the right skills and equipment to the right customer location at the right time.”
ServiceMaster operates a network of more than 5,500 company-owned and franchised service centers and business units, operating under leading brands, which include Terminix, TruGreen ChemLawn, TruGreen LandCare, American Home Shield, American Residential Services, Rescue Rooter, American Mechanical Services, ServiceMaster Clean, Merry Maids, Amerispec and Furniture Medic. ServiceMaster service capabilities include termite and pest control, lawn care and landscape maintenance, plumbing, heating and air conditioning maintenance and repair, appliance maintenance and repair, cleaning and furniture maintenance and home warranties.
“@Road demonstrated the ability to support our Smart Truck Strategic Mobility initiative and meet our requirements for a web-based MRM solution,” said James Goetz, ServiceMaster Chief Information Officer. “This Smart Truck initiative is intended to provide our Terminix branch leadership the on-demand tools and data it needs to enhance the customer service, field productivity and operating effectiveness of up to approximately 6,000 field personnel. We look forward to implementing the @Road MRM technology and solutions so that we position ourselves to meet our goals for achieving field service excellence through superior quality service and higher levels of customer satisfaction and retention.”
The agreement with ServiceMaster enables @Road to supply a suite of MRM technologies and solutions that incorporate the power of advanced @Road location intelligence technology, integrated Wi-Fi and EDGE/EVDO high-speed data communication capabilities, and on-demand web-based tools and field service reports.
Since @Road offers MRM solutions in an on-demand environment that leverages the power of the Internet, the solutions are expected to provide ServiceMaster a rapid ROI through the deployment of the @Road MRM solution suite in Terminix branches in North America. Under the agreement, ServiceMaster can also utilize @Road data integration services that are designed to enable real-time, secure and accurate capture of field service scheduling and service delivery customer information into ServiceMaster’s back-office business systems.
“We look forward to working with ServiceMaster and helping to achieve its goals for customer service excellence by deploying solutions designed to enable improved productivity and effectiveness of its field force,” Panu concluded.
About @Road
@Road, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. @Road delivers Mobile Resource Management solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications, location-based technologies, transaction processing and the Internet, @Road solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software delivery, on-premise or hybrid environments that can seamlessly connect mobile workers in the field to real-time corporate data.
@Road provides Mobile Resource Management solutions to approximately 150,000 subscribers and approximately 30,000 end users around the world. The company is headquartered in Fremont, Calif., and has a global presence with offices in North America, Europe and Asia. For more information on @Road solutions, visit www.road.com.
About ServiceMaster
ServiceMaster provides outsourcing services for residential and commercial customers through a network of over 5,500 company-owned and franchised service centers and business units operating under leading brands, which include Terminix, TruGreen ChemLawn, TruGreen LandCare, ARS Service Express, Rescue Rooter, American Mechanical Services, ServiceMaster Clean, American Home Shield, Amerispec, Merry Maids, and Furniture Medic. As America's Service Brands for Home and Business, the core service capabilities of the Company include termite and pest control, lawn care and landscape maintenance, plumbing, heating and air conditioning services, cleaning, furniture repair and home warranty.
About ServiceMaster Business Segments
The Company is primarily comprised of five business segments: The Terminix segment includes termite and pest control services. The TruGreen segment includes the lawn care operations performed under the TruGreen ChemLawn brand name and commercial landscaping services provided under the TruGreen LandCare brand name. The American Residential Services and American Mechanical Services segment includes heating, ventilation, air conditioning, electrical and plumbing services provided under the ARS Service Express, AMS and Rescue Rooter brand names. The American Home Shield segment offers warranty contracts on home systems and appliances and home inspection services through AmeriSpec. The Other Operations segment includes the Company's franchised operations, which include ServiceMaster Clean, Merry Maids, Furniture Medic, the Company's international operations and headquarters.
Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements involving risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. These factors, risks and uncertainties include, but are not limited to, the implementation of @Road MRM solutions by ServiceMaster; ability of @Road to comply with the terms of the agreement with ServiceMaster; acceptance of the @Road MRM solutions by ServiceMaster; the ability of @Road MRM solutions to improve customer satisfaction, improve the productivity and manageability, and achieve the objectives of Terminix and other ServiceMaster field sales and service personnel; customization of @Road MRM solutions for each customer; and general economic and political conditions. Further information regarding these and other risks is included in the @Road Report on Form 10-K dated March 15, 2005, in the @Road Report on Form 10-Q dated November 8, 2005 and in its other filings with the Securities and Exchange Commission.
@Road and the @Road logo are trademarks or registered trademarks of @Road, Inc. All other trademarks or service marks used herein are the property of their respective owners.
@Road Investor Relations Contact
David J. Lebedeff
Vice P
resident Investor Relations
@Road
510-870-1317
dlebedeff@road-inc.com
The ServiceMaster Company Contacts
Ernie Mrozek, 901-766-1268
Steve Bono, 630-663-2150
Bruce Byots, 630-663-2906