Press Release


Vidus launches taskforce 7 designed to enable businesses to synchronize resources for consumer-centric service delivery

New product release from Vidus helps service providers to balance operational efficiency and customer experience

10 May 2005, Ipswich, U.K. & Fremont, Calif.: Vidus Limited, an @Road (NASDAQ: ARDI) company, today announced the global launch of taskforce 7, the latest release of its automated and intelligent field service delivery solution. taskforce 7 introduces new features and functionality that is designed to assist service providers to deliver a consistent and more reliable customer experience.

Recent research has shown that many service providers do not have systems or tools in place which can allow them to meet customer needs. The research revealed that 94% of service providers cite unpredictable events as the cause of problems when delivering service to their customers, with 92% stating that delivering an on-demand service to their customers would be too challenging.

VidusÕ taskforce software uses real-time data and artificial-intelligence algorithms to deliver an automated and holistic view of the entire Service Delivery Lifecycle from business, strategic and operations planning, through capacity management and service fulfillment to post-event review and action.

taskforce 7 helps to synchronize resources across a business, breaking down traditional silos and allowing tasks to be implemented by different departments, crews and individuals, resulting in highly complex activities that can be carried out in a timely and efficient manner.

taskforce 7 is designed to manage the sophisticated service delivery process, which enables service providers to become more customer-centric. Future plans to augment taskforce 7 include: dynamic capacity planning and controlling, urgency assessment, resource management and geography management.

These functions are designed to assist service providers in using available resources, reducing the need for spare capacity and decreasing redundant resources in order to help ensure the organization is operationally efficient without compromising customer promises.

taskforce 7 also introduces a common Microsoft .NET application architecture which can be used for mobile field service functions, customer service functions and in the operations and planning functions. In addition, consumers are able to use web-based tools to interact directly with the service provider's appointment system to select and control their favoured appointment window.

In today's competitive business and service delivery climate, service providers are becoming more customer-centric, said Martin Knestrick, @Road managing director, Europe. We believe customers have higher expectations and demand that service providers fit their preferences at a time when service offerings have become more complex and diversified. taskforce 7 has been developed to enable service providers to manage those expectations and reliably deliver against commitments despite ever increasing field service delivery complexity, changes, unplanned events and other disruptions.


About Vidus, an @Road Company

In todayÕs increasingly complex and changing world, Vidus enables service providers to deliver a high quality of experience to their customers at the right time, the first time.

Vidus was created to enable home service delivery companies in deregulated markets to deliver high-quality service experience to their customers by providing a unified, up-to-the minute view across the field service resource network. Through extensive operational research and development, VidusÕ technology was purpose-built to help increase customer profitability by addressing the disconnection between customer acquisition, customer satisfaction, retention and growth.

Vidus has a presence in the UK, Germany, Hungary, Italy, France and North America and is a wholly owned subsidiary of @Road, Inc.


About @Road

@Road, Inc. is a global provider of solutions that intelligently automate the management of mobile resources required to optimize the service delivery process for customers across a variety of industries. By providing real-time Mobile Resource Management infrastructure integrating wireless communications, location-based technologies, software applications, transaction processing and the Internet, @Road solutions provide a secure, scalable, upgradeable, enterprise-class platform, offered in hosted, on-premise or hybrid environments that seamlessly connect mobile workers in the field to real-time corporate data on-demand. @Road is headquartered in Fremont, Calif., and has a global presence with offices in North America, Europe and Asia. For more information on @Road products and services, visit

Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements involving risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. These factors, risks and uncertainties include, but are not limited to, customer acceptance of taskforce 7; the ability of @Road to correct undetected errors or defects in taskforce 7; the ability of @Road to integrate Vidus operations successfully; the ability of @Road to accelerate or continue to grow as a result of its investment initiatives; the ability of @Road and its partners to market, sell and support @Road products and services; the timing of purchasing and implementation decisions by SBC and other prospects and customers; competitive and pricing pressures; the dependence of @Road on mobile data systems technology, wireless networks, network infrastructure and positioning systems owned and controlled by others; and general economic and political conditions. Further information regarding these and other risks is included in the @Road Report on Form 10-K dated March 15, 2005 and in its other filings with the Securities and Exchange Commission.

@Road is a registered trademark of @Road, Inc. The @Road logo, taskforce 7 logo, Vidus and taskforce are trademarks of @Road, Inc.


Media Contact

Bob Stern
@Road Media Relations
(510) 870-1360

In Europe:
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Tel: 020 8834 3421/472


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