Solutions

Field Service Management Options

Management Information System (MIS) Interface

Taskforce provides a Management Information System (MIS) Interface for business intelligence purposes, to ensure that data can be extracted by dedicated reporting systems without impacting the core operation of Taskforce. The Taskforce MIS Interface is comprised of the following:

Snapshot Logs of Live data
Sample processes for building a Data Warehouse schema
Sample MIS Reports

Taskforce for the Field

Taskforce for the Field—the Taskforce Field Client Application—resides on the Java-enabled hand-held device of the field engineer, allowing him/her to access critical enterprise data, receive work orders and report back on progress.

Taskforce for the Field extends automated workflow to mobile workers in both connected and disconnected modes of operation. Typical uses of the field client application include:

Viewing new tasks and memos
Ensuring that necessary checks or tests have been completed prior to closure of a service visit
Connecting to the back office
Capturing needed information from service tasks
Ensuring that location tracking information is provided

At each connection, Taskforce for the Field uses a message-based system to reconcile the workflow information, passing information back and receiving new information. This ensures that connection time and costs are kept to a minimum. In addition, the field service client exploits web and wireless technology to provide access to real-time information.

Taskforce for the Field has a standard Explorer/Browser-style user interface. It also incorporates technology to dynamically construct views that only show the information that the user needs to see. These features ensure that the application is intuitive, requires minimal user training and achieves high levels of user acceptance.

Business Simulation

Business Simulation for @Road Taskforce is a pre-sales service that allows an organization to view Taskforce benefits versus its current solution. Business Simulation may also be used as a post-sale service as a useful planning tool.

Dynamic Capacity Management Suite

The @Road Dynamic Capacity Management Suite contains three components, which may be used in conjuction with @Road Taskforce.