Frequently Asked Questions
 
FAQ
Troubleshooting FAQs

What is the difference between admin users and standard users?
Admin users have administrative rights that allow them to, for example, create users, create organizational units, assign devices to organizational units, and create scheduled reports. Standard users can view data but cannot carry out administrative tasks. You can create your own user roles that allow users to carry out specific tasks.

How do I change my admin user name?
There is no way to change a user name once it has been assigned. However, administrative users can create multiple administrative users or other users. For complete details about user administration, see the User Administration section in the GeoManager Admin & User Guide.

You cannot delete the administrative account that you have used to log into GeoManager. To delete that account:

  1. Create a new administrator user account.
  2. Change the email for the account you want to delete to something else.
  3. Log out of the account.
  4. Log into the new administrator account.
  5. Delete the old administrator account.

How do I change my user password?
By default, all users can change their passwords but an administrator can prevent some users from changing their passwords. To change your password:

  1. Log in to your account via the Trimble FSM web site.
  2. On the top menu bar, click My Account.
  3. On the drop-down menu, click Change Password.
  4. Enter the existing password.
  5. Enter and confirm the new password.
  6. Click Save. Click Done.

How do I delete a normal user account?
Only admin users can delete user accounts. To delete a normal user account:

  1. Log in to your admin account via the Trimble FSM web site.
  2. Click the Administration tab.
  3. Click the User menu and then click User Administration.
  4. Click Edit/Delete Users.
  5. Select the users that you want to delete.
  6. Click Delete Checked. A confirmation dialog box appears.
  7. Click OK.

Mobile Device Status

I'm not able to view my vehicles on the device list on the Device Management tab.
If you cannot see your vehicles on the device list, either your vehicle has not moved since the mobile device was installed or your user account does not have permission to view the appropriate organizational unit.

The information on the device list on the Device Management tab is not updating.
Select a mobile device on the device list or on the map. Click the Device menu at the top right of the map and then click Update.

What do the colored circles under Status on the device list on the Device Management tab represent?

  • Green – vehicle is moving.
  • Blue – vehicle is parked.
  • Gray – vehicle is not reporting.

Landmarks

How do I batch upload landmarks?
You can upload a file containing landmark details. You can choose to specify the locations of the landmarks by street address or by latitude/longitude.

  1. Log in to your account via the Trimble FSM web site.
  2. Click the Administration tab.
  3. Click the Landmarks menu, and then click Landmark Administration.
  4. Click Batch Upload Landmarks.
  5. Click Download By Address or Download by Lat/Lon to download a file containing the current landmarks. This gives you the correct format for the file.
  6. Edit the file, modifying the existing definitions or adding new definitions. Delete the rows that you do not want to change.
  7. Click Browse.
  8. Navigate to the file that you want to upload.
  9. Click Upload File and then Done.

How do I create a Batch Upload file?
For information about creating a batch upload file, click Help on the Landmark Administration page.

How many landmarks can I have?
A maximum of 2,000 landmarks can be imported, unless otherwise stipulated in your contract.

How often can I batch upload my landmarks?
Landmarks can be uploaded up to 8 times a month, unless otherwise stipulated in your contract.

Role Management

Why don’t I have access to all the features to which my company has subscribed?
GeoManager Admin users, with the Role Management feature, can restrict other users from accessing all features. Please contact your administrator to enhance your role within GeoManager.

User Interface

Why am I not able to see the Control Panel?
The GeoManager interface has been updated to improve navigation and system performance; it also includes additional features. Device Management (Home), Reports, Administration and Service Center are now available as tabs on the user interface.

Why am I not able to see the MapView link on the top navigation panel?
As part of the updated GeoManager interface, many of the interfaces have been streamlined. Please click the Map subtab on the Device Management tab to display the map.

Reports

How do I schedule Classic reports?

  1. Log in to your account via the Trimble FSM web site.
  2. Click the Administration tab.
  3. Click the Reports menu and then click Create Scheduled Reports.
  4. Select the report that you want to schedule from the drop-down list.
  5. Provide a name (for identification) for the report that you are scheduling.
  6. Specify the parameters for the report.
  7. Specify how often the report will be generated and for what intervals.
  8. Select when the report will be delivered and the report format.
  9. Select any optional parameters for the report.
  10. Specify the email addresses to which the report will be delivered or select FTP.
    11. If the generated file is over 10 MB, then the file will be delivered to your Trimble FTP site.
  11. Click Save.

Why am I not receiving my scheduled Classic reports?

  1. Make sure that the email address is accurate.
  2. Check the estimated size of the report file and check that your email system will allow attachments of that size. Files of over 10 MB will be delivered to your Trimble FTP site.
  3. See if the specified scheduled time period is correct.
  4. Check that the scheduled report request was saved.

How do I schedule Analytics reports?

  1. Log in to your account via the Trimble FSM web site.
  2. Click the Reports tab.
  3. Click the Analytics tab.
  4. Navigate to the report that you want to schedule.
  5. Click Subscriptions.
  6. Click Add email subscription.
  7. Provide a name (for identification) for the report that you are scheduling.
  8. Specify how often the report will be generated and for what intervals.
  9. Specify the email address(es) to which the report will be delivered.
  10. Select the report format.
  11. Specify the parameters for the report.
  12. Click OK.

Messaging

Why is nothing happening when I click on messaging?

  • See if the pop-up blocker is enabled.
  • Check whether the cookies are deleted, and check if Java is enabled.
  • If messaging works on another computer, please contact your system administrator.

Vehicle Maintenance

How can I update the Vehicle Maintenance details when vehicles are due for service?

  1. Log in to your account via the Trimble FSM web site.
  2. Click the Administration tab.
  3. Click the Devices menu and then click Vehicle Maintenance.
  4. Click Add / Update / Delete Maintenance Items.
  5. Select the maintenance items you want to update by clicking the box in the Select to Update column and then change the lead time and the lead mileage, as appropriate. This is the number of days or the number of miles before the service that you will be warned that the vehicles are due for service.
  6. Click Save.

Device Transfers

I have multiple accounts with Trimble FSM. How can I transfer a device from one account to another account?
To transfer a device from one account to another, raise a case (via your Service Request or Self-Service Portal process) to your Support team requesting the transfer. A representative from the Transfer Department will contact you for verification and confirmation of the transfer.

Where do I get the transfer document? To whom should I send it?
The representative handling your transfer request will send you the form via email or fax, along with instructions on returning the form once you have verified and authorized the content of the transfer.

Return Merchandise Authorization (RMA)

I returned a device to Trimble and now I have lost all my data for that device. Why does this happen? How do I avoid this? How can I save the device data on my computer?
When a RMA is performed, the returned device is physically removed from the vehicle and from your Trimble FSM account. Therefore, all information from that device is lost. To avoid the loss of data, you can store reports containing the data for your devices on your computer. To do this, generate reports in one of the downloadable formats. You can then save the report files on your computer.

System Requirements

What are the minimum hardware and software requirements needed to use GeoManager?
The full system requirements are available from the GeoManager login page