Press Release


@Road®® Announces New Mobile Resource Management Solution for BlackBerry Enterprise Customers

@Road Workflow Manager designed to streamline workflow processes and improve workforce efficiencies.

FREMONT, CA – December 14, 2004 – @Road (Nasdaq: ARDI), a leading provider of mobile resource management (MRM), and Research In Motion (RIM) (Nasdaq: RIMM; T SX: RIM), a leader in mobile communications, are working together to develop @Road Workflow Manager for BlackBerry®. @Road Workflow Manager will help to streamline the mobile workflow process by identifying and automating communications between the field service representative and the mobile workforce supervisor. T he solution is designed to use GPS auto-detection to minimize task reporting and data entry by the field representative, automatically update work status and location, and provide dynamic routing to the next job site.

“The ROI and workflow advantages of the push-based BlackBerry platform are already well recognized by customers for email and other enterprise applications. We think our collaboration with @Road and the introduction of location-based services for BlackBerry will significantly increase the potential for workflow enhancements and productivity gains in the field,” said Mark Guibert, vice president, Corporate Marketing at Research In Motion.

“We believe that streamlining the process through auto-detecting the current status of field service professionals and their progression in the workflow process via BlackBerry creates an efficient, coherent, end-to-end solution that is easier to manage for both the field service manager and the field engineer,” said Krish Panu, president and CEO of @Road. “ T he combination of the BlackBerry platform and the @Road

Workflow Manager further advances the @Road vision of optimized service delivery flow and intelligent synchronization of mobile resource management delivering Quality of Experience and competitive advantage for businesses of all sizes.”

Offering seamless integration of dispatch, routing, navigation, and information flow, @Road Workflow Manager is being developed to automatically record job start and end times and locations based on dispatch messages and user behavior. When field service managers dispatch a new job, a message will automatically alert the worker that a new job has been assigned with an option to route the worker to the new job. Subsequently, based on the mobile worker's current position, a dynamic map would be created to route the worker from present position to destination, actively and intelligently changing the map context as the worker proceeds along the specified route.

The solution is designed to provide application settings to define job start and end, as well as automatically update the job status when the field engineer reaches the assigned job location. T his feature is intended to provide more accurate and timely information to the field service manager, as well as save the field engineer’s time for more valuable customer service delivery.

The solution is also designed to provide field service managers the ability to use the business intelligence in the @Road Workflow Manager to generate real-time reports highlighting areas of interest specifically linked to the company's business operations. T he reports can include productivity detail such as job time, overtime, start and end times, mileage and travel time.

BlackBerry has already been deployed by thousands of enterprises and government agencies to keep their mobile professionals connected to the information and communications they need. It provides users with wireless access to a range of business information and voice communications - all from a single wireless device.


About Research In Motion (RIM)

Research In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. T hrough the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. RIM’s portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world and include the BlackBerry wireless platform, the RIM Wireless hand-held™ product line, software development tools, radio-modems and software/hardware licensing agreements.

Founded in 1984 and based in Waterloo , Ontario , RIM operates offices in North America, Europe and Asia Pacific. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the T oronto Stock Exchange ( T SX: RIM). For more information, visit or


About @Road

@Road, Inc. (NASDAQ: ARDI) is a leading provider of mobile resource management (MRM) services, a rapidly growing category of productivity solutions integrating wireless communications, location technologies, hosted software applications, transaction processing and the Internet to help companies better manage mobile workers. Any size organization, in any industry or public sector, in which improving the productivity of mobile workers has an impact on revenue, expenses, customer service, and competitive advantage, will benefit from @Road MRM services. Because @Road offers MRM services on a hosted basis, customers avoid expensive and complex software and I T infrastructure investments. Since @Road delivers services on a subscription basis, customers can experience a rapid and measurable return-on-investment.

@Road delivers its MRM services to approximately 131,000 mobile workers in North America every day. T he company has headquarters in Fremont , CA and secure networked data centers on both U.S. coasts. For more information, visit the @Road Web site at

Except for the historical information contained herein, the matters discussed in this press release are forward-looking statements involving risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. Numerous important factors, risks and uncertainties affect the company’s operating results and could cause the company’s actual results to differ materially from forecasts and estimates or from any other forward-looking statements made by, or on behalf of, @Road, and there can be no assurance that future results will meet expectations, estimates or projections. T hese factors, risks and uncertainties include, but are not limited to, the ability of @Road and its partners, such as RIM, to develop and market new products and services, including the @Road Workflow Manager discussed herein; customer acceptance of such new products and serviecs; the dependence of @Road on mobile data systems technology, wireless networks, network infrastructure and positioning systems owned and controlled by others, and general economic and political conditions. Further information regarding these and other risks is included in the @Road Report on Form 10-Q dated November 8, 2004 , Report on Form 10-K dated March 12, 2004 and in its other filings with the Securities and Exchange Commission. @Road undertakes no obligation to update the forward-looking statements contained in this press release.

@Road is a registered trademark of @Road, Inc. All other product names and services are the property of their respective owners.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.

Copyright 2008 @Road, a Division of Trimble Navigation Limited. All rights reserved